FAQ

The Goods

All our furniture is made in our Los Angeles factory and with some of our special work such as metal fabricators are also in Los Angeles area.

Very simple, select your item, style, size, material, stain etc. then request quote. Allow 24-48 hours for our team member to review your request and provide quote.

100% Payment required at the time of purchase for all confirmed custom orders placed.

Delivery services are available at additional charge depending on distance and delivery conditions.

All customer orders are built to your exact specifications, orders may not be cancelled once payment has been made.

Please note that it is the responsibility of the customer to order furniture in the correct size by first measuring all the doorways, corridors, stairways and elevator cabins.

We do not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds.

Absolutely Yes! Just share the details and design and our team will assist you with sizing and other details as per your space and provide you with quote absolutely no cost to you.

More than welcome to provide your own material for upholstery although we charge small fee of $150.00 for handling.

 

Ordering

Lead time for custom furniture order is 8-12 weeks plus delivery and transit. Highly customized furniture may take longer. Covid related back logs are still in place if applied to certain orders, we will inform you accordingly.

Shipping, Delivery, Returns

Shipping available to all 48 states except Alaska & Hawaii. Please inquire for delivery charges for your destination.

Sorry we are not able to remove your existing furniture.

Highly concerned question! We have been designing and manufacturing custom furniture for over 20 years for all kind of customers including a long list of high-end residential designers. Our quality control and inspections on each furniture goes through a strict passing process before shipping out of our factory. Thousands of pieces have been delivered to satisfactory customer. We believe it’s the quality that keeps us in business and that matters the most.

Yes! But you have to remember some sofas with curves and high legs may not be suitable since the mechanism of the sleeper can only be held 1-2 inch above the ground and also the headboard side of the mechanism also needs hollow space upto 7-8 inches to fit in. However, in some cases sofa designs can be modified to better serve your need for the sleeper to fit in.

 

We offer high resistance foam core in medium, medium firm and firm densities.

We also offer feather and down sleeve envelope for sink in comfort over foam core.

Trillium envelope sleeves are also available as feather and down alternative if you are allergic to animal material used in feather down sleeves provides same comfort level as down made of high grade poly fiber.

 

Each furniture piece passes strict inspection before it leaves our factory. Deliveries must be thoroughly unwrapped and inspected by the receiver before signing off on any delivery papers or allowing the driver to leave. Any transit damage discovered after the fact that not noted in writing on the bill of lading may prelude a damage claim. While transit damage sometimes occur, proper documentation is critical in helping us file a damage claim on your behalf. Whether it stays with you or goes back with the driver, we will always work with you to correct the issue and make necessary repairs.

 In the rare event that you wish to return any undamaged, unworn furniture item, we will help you with the process.

Our delivery drivers do not handle returns. They require separate arrangements with advance approval, special return instructions and a return authorization number.

Email us with your order number to request return authorization.

Since all furniture is custom made to your exact specifications, we must charge 50% re-stocking fee on all returns.

Customers are responsible for all return shipping charges and must request our return authorization and instructions before commencing a return.

It is the responsibility of the customer to order furniture in correct sizes by first measuring all doorways, corridors, stairways and elevator cabin.

We do not accept the responsibility for the customer furniture that does not fit your home and deliveries cannot be refused on these grounds.

If delivery is refused, we do not assume any financial responsibility or otherwise and make no guarantees about the outcome.

Simply select the ‘GET IN TOUCH’ tab on the website and submit your request. Allow 24-48 hours for a team member to review your request and provide quote or fill out inquiry form from contact us link for the same.

We do offer home appointments for Los Angeles and Orange County areas free of cost to you and gladly like to assist you with in house consultation with no obligation.

Yes, you can order fabric swatches upto 2 free however shipping fee apply.

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